Contact & Support — FreeToTranscribe Help Centre

Before you get in touch

FreeToTranscribe is a free service. That means no subscription revenue, no customer support department, and no team of agents waiting by a helpdesk. What it does mean is that we care about every single person who uses the tool, and when something does not work the way it should, we want to know about it and we will do our best to help.

That said, there are a few things worth knowing before you fill in the form below.

You get 5 free transcriptions per day

Every user gets 5 transcriptions per day at no cost. That limit resets at midnight UTC. If you have used your 5 for the day and the tool is telling you to come back tomorrow, that is not a bug. It is working exactly as it should. The simplest fix is to return the next day and your limit will have reset. We set this limit to keep the service sustainable and fair for everyone who uses it.

If you regularly need more than 5 transcriptions a day, the FAQ has some suggestions for making the most of each session, including splitting longer recordings into shorter segments to get more out of your daily allowance.

Sometimes things do not work perfectly

We use AI speech recognition to convert your audio and video to text. The technology is remarkably accurate for most recordings but it is not perfect. Background noise, overlapping speakers, strong accents, poor microphone quality, and music playing under speech can all reduce accuracy. If your transcript came back with errors, the most common cause is audio quality rather than a fault with the service itself. Recording closer to the microphone, or using the original file rather than a compressed or screen-captured copy, usually makes a significant difference.

If the transcription failed entirely rather than just returning imperfect text, it is usually because the file was too large, the audio track was corrupted, or the format was not supported. Check the FAQ for the full list of supported formats and the 25MB file size limit.

Please be patient with us

We are a small operation. We are genuinely trying to make FreeToTranscribe as seamless and reliable as possible, and we take feedback seriously. If something is broken, knowing about it helps us fix it. If something is confusing, knowing about it helps us improve the interface. Every message we receive from a real user is useful, even if the answer ends up being straightforward.

We aim to reply within 2 business days. We do not use automated responses or chatbots. When you get a reply it will be from a real person who has actually read your message.

When to use the contact form

Use the form below if the FAQ does not answer your question, if you are experiencing a technical problem that is not related to the daily limit or file format, if you have a privacy question about how your data is handled, or if you have a suggestion for improving the service. We read every submission and we will get back to you as soon as we can.